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Shelter Assistant Position



Position Title: Shelter Assistant

Hours: 15-25 hours/week. On Site, Primarily M-W or Th-Sa 10-5, Some early mornings, weekends and evenings may be required. 

Accountable to: Executive Director

Salary: $15/hour


The Shelter Assistant ensures everyone, human and feline, feels comfortable and welcome at the HTAT shelter. They are responsible for cleaning and maintaining the shelter, providing essential care for the cats, and ensuring an empathetic, judgment free, and professional experience to the public. Overall, their contributions are crucial in maintaining a high quality of life for cats, facilitating successful adoptions, and promoting the overall welfare of cats in the shelter and the community.


About Here Today Adopted Tomorrow

Here Today Adopted Tomorrow Animal Sanctuary (HTAT) is a 501(c)(3) non-profit, volunteer-driven group focused on helping cats and the people who love them in our community. In addition to our no kill, cageless cat adoption center, we have programs to help special needs cats flourish and get adopted, as well as community assistance programs to help pet owners keep their pets, including a Pet Food Pantry and low-cost spay-neuter program. We serve the towns of Brimfield, Holland, Monson, Palmer, Southbridge, Sturbridge, Wales, Ware, and Warren, MA.


Duties and Responsibilities

Animal Care

  • Work with vaccinated and unvaccinated cats, including cats in rabies and ringworm quarantine.

  • Thoroughly clean and disinfect every room in the cattery.

  • Monitor animals and immediately report health or behavior abnormalities to supervisor.

  • Assist with medical care for cats, including vaccines, nail trims, medication, blood draws etc.

  • Help with new cat intakes and surrenders.

  • Have a general familiarity with the personalities of the cats at the shelter.


Customer Care & Adoptions

  • Provide high quality customer service.

  • Answer incoming calls, emails, and texts regarding HTAT programs, policies and other general information. 

  • Greet and assist visitors.

  • Work with the public (including adopters) to keep pets with families whenever reasonably possible and find the best alternative for everyone (pets and people) when it is not. 

  • Provide excellent customer service to potential adopters, including initial matchmaking, adoption meetings, and beyond.



  • Work with, train, and supervise volunteers of all ages and those with special needs.

  • Stock, clean, and organize supplies.

  • Data entry including entering cats in the shelter database and other details; medications, treatments, bios, pictures, videos, etc.

  • Other administrative duties as needed including, but not limited to community outreach, fundraising, marketing, volunteers, and special events.

  • Other tasks as assigned.



  • High school diploma or equivalent


Required Skills

  • Excellent customer service, organizational, and time management skills.

  • Strong verbal communication skills.

  • Proficient with (or ability to become proficient with) Google Suite and ShelterLuv (or similar animal welfare software).

  • Ability to self-start, multitask, manage time independently, and collaborate on a team.

  • Creativity and strong problem solving skills.

  • Ability to work with people from all walks of life in a pleasant, courteous, and professional manner.

  • Ability to be patient and tactful when working with difficult, emotional, or angry people.  

  • A valid driver’s license and/or reliable transportation.

  • General knowledge of cat behavior and care and the willingness to continue learning and gaining expertise.

  • A genuine interest in improving the lives of animals and the people who love them.


Preferred Skills

  • Cat handling skills and experience.

  • Spanish language competency is a plus.


Physical Demands

  • Ability to lift and carry up to 50 pounds.

  • Ability to sit and stand for extended periods of time, climb stairs, bend, reach overhead, kneel and balance.

  • While working with shelter animals there is a risk of exposure to parasites and infectious diseases including ringworm.

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